Versand

Shipping Policy

At Chairbe, we aim to deliver your furniture safely and as quickly as possible. Please review the following information before placing your order.

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Time

Estimated delivery within the United Kingdom is 3–7 business days after dispatch. Larger furniture items or deliveries to remote locations may require additional time.

Delivery estimates are not guaranteed and may be affected by courier delays, severe weather, public holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment. Additional delivery charges may apply to oversized products or remote locations. Any such charges will be clearly communicated before dispatch.

Large and Heavy Items

Some furniture products may be delivered in multiple packages or require a specialist courier. Packages belonging to the same order may arrive separately. Please ensure someone is available to receive large or heavy deliveries when required.

Order Tracking

When tracking is available, the tracking details will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking information to become active.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us immediately at info@chairbe.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

Damaged or Missing Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or missing, contact us within 48 hours of delivery at info@chairbe.com. Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging
A photograph of the shipping label

Please keep all original packaging until the issue has been resolved.

Failed Delivery

If delivery cannot be completed because no one is available or access to the property is restricted, the courier may attempt redelivery or return the item to us. Additional delivery or return charges may apply.

Delays and Lost Parcels

If your order has not arrived within the estimated delivery period, contact us and we will investigate with the courier. An order will only be considered lost after confirmation from the delivery provider.